Housekeeping Supervisor — Lead & Elevate Guest Experience

Marriott PIttsburgh City Center; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Pittsburgh Marriott City Center is seeking a hands-on Housekeeping Supervisor to lead day-to-day cleaning operations and ensure guest rooms meet high standards.

You will interview, train, coach staff; assign duties; monitor safety and cleanliness; respond to guest requests; and collaborate with front desk and maintenance teams to deliver exceptional experiences. Competitive benefits and career growth are emphasized within HEI's culture.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Housekeeping experience

Communication skills

Job description

Pittsburgh Marriott City Center is seeking a hands-on Housekeeping Supervisor to lead day-to-day cleaning operations and ensure guest rooms meet high standards.

You will interview, train, coach staff; assign duties; monitor safety and cleanliness; respond to guest requests; and collaborate with front desk and maintenance teams to deliver exceptional experiences. Competitive benefits and career growth are emphasized within HEI's culture.