Guest Experience Lead - Front Desk

Raines Company; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) & PTO

Training & development

Promotional opportunities

Job summary

Raines Company in New Orleans is seeking a Front Desk Agent who delivers exceptional hospitality, handles check-ins and check-outs, and offers local guidance to guests. You will be the friendly face welcoming guests and supporting daily hotel operations.

The role emphasizes problem-solving, calmness under pressure, and collaboration with housekeeping, maintenance, and the sales team to maximize guest satisfaction and hotel performance.

Qualifications

• Excellent guest service and problem-solving abilities.
• Comfortable using computers and learning new software.
• Strong communication in fast-paced environments.

Responsibilities

• Deliver great service to guests and provide local tips.
• Process reservations, assign rooms, and handle billing accurately.
• Upsell amenities and coordinate with Sales for group bookings.
• Coordinate with Housekeeping, Maintenance, and restaurant teams to keep operations smooth.

Skills

Customer service

Communication

Calm under pressure

Attention to detail

Tools

PMS software

Hospitality software

Job description

Raines Company in New Orleans is seeking a Front Desk Agent who delivers exceptional hospitality, handles check-ins and check-outs, and offers local guidance to guests. You will be the friendly face welcoming guests and supporting daily hotel operations.

The role emphasizes problem-solving, calmness under pressure, and collaboration with housekeeping, maintenance, and the sales team to maximize guest satisfaction and hotel performance.