Guest Experience Lead - Front Desk (Hotel) | Daily Pay

Aimbridge Hospitality; New Orleans (LA); On-site; USD 19,286 - 28,929; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for our New Orleans property on Canal Street. You will greet guests, manage check-ins and check-outs, answer inquiries, and coordinate with departments to ensure a seamless stay.

Maintain professional appearance, process payments accurately, and uphold brand standards while delivering warm, attentive service that makes guests feel valued.

Qualifications

• Experience delivering outstanding guest service in hospitality or related fields.
• Ability to multitask, stay organized, and problem-solve under pressure.
• Strong communication with guests and team members to ensure a smooth experience.
• Cash handling and basic arithmetic with accuracy and integrity.
• Maintain professional appearance and brand-aligned service standards.

Responsibilities

• Greet guests warmly and handle front desk inquiries with professionalism.
• Check-ins and check-outs in a friendly, efficient manner.
• Maintain uniform and appearance in line with brand standards.
• Balance cash, process deposits, and follow secure cash-handling procedures.
• Collaborate with other departments to fulfill guest needs and requests.

Skills

Customer service

Multitasking

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Front Desk software

Job description

Aimbridge Hospitality is seeking a Front Desk Agent for our New Orleans property on Canal Street. You will greet guests, manage check-ins and check-outs, answer inquiries, and coordinate with departments to ensure a seamless stay.

Maintain professional appearance, process payments accurately, and uphold brand standards while delivering warm, attentive service that makes guests feel valued.