Front Desk Lead — Hospitality & Guest Experience

Atrium Hospitality LP; Murfreesboro (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Career Growth & Learning

Invest in Your Future

Comprehensive Health Coverage

Paid Time Off & Vacation

Perks That Fit Your Life

Purpose & Impact

Job summary

Atrium Hospitality LP in Murfreesboro, TN is seeking a Front Desk Associate for the Embassy Suites. You will warmly check guests in and out, handle inquiries, and keep the lobby guest-ready during peak hours.

We value customer service, reliability, and a positive attitude. This role requires physical stamina and basic tech skills to operate hotel systems, with opportunities for growth within Atrium’s hospitality family.

Qualifications

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Responsibilities

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Skills

Customer service

Hospitality experience

Leadership

Tech literacy

Physical stamina

Education

High school diploma or equivalent

Job description

Atrium Hospitality LP in Murfreesboro, TN is seeking a Front Desk Associate for the Embassy Suites. You will warmly check guests in and out, handle inquiries, and keep the lobby guest-ready during peak hours.

We value customer service, reliability, and a positive attitude. This role requires physical stamina and basic tech skills to operate hotel systems, with opportunities for growth within Atrium’s hospitality family.