Front Desk Supervisor: Guest Experience Leader

Delta Hotels by Marriott; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Employee discounts

Job summary

LTD Hospitality Group is seeking a Front Desk Supervisor to manage front desk operations, supervise staff, and ensure exceptional guest satisfaction. You will train, interview, and motivate associates while upholding brand standards and safety policies.

The role requires strong English communication, prior front desk experience, and flexibility to work evenings, weekends, and holidays. Join a team focused on service excellence and profitability.

Qualifications

• Must have prior Front Desk Experience.
• Flexible schedule including evenings, weekends and holidays.
• High School Diploma; some college preferred.
• Good command of English; reading, writing, speaking fluently.
• Solid computer skills including core Microsoft applications.
• Ability to lead, train, and motivate team members.
• Strong communication and problem solving skills.
• Reliable transportation.

Responsibilities

• Oversee front desk operations to ensure guest satisfaction and adherence to brand standards.
• Supervise and coordinate Front Desk staff activities.
• Promote teamwork and maintain associate morale.
• Interpret policies and ensure safety training is followed.
• Monitor and enforce brand and company standards for uniforms.
• Participate in interviewing Front Desk candidates.
• Orient and train new Associates; conduct ongoing training.
• Initiate plans to motivate staff to achieve goals.
• Assist payroll processing and balance daily hotel finances.
• Complete period-end tasks including cash over/short audits.
• Respond to guest complaints in a timely and hospitable manner.
• Perform other duties as assigned by management.

Skills

Guest service

Front desk experience

Team leadership

English fluency

Microsoft Office

Cash handling

Training ability

Communication

Problem solving

Reliability

Education

High School Diploma

Tools

Microsoft applications

Job description

LTD Hospitality Group is seeking a Front Desk Supervisor to manage front desk operations, supervise staff, and ensure exceptional guest satisfaction. You will train, interview, and motivate associates while upholding brand standards and safety policies.

The role requires strong English communication, prior front desk experience, and flexibility to work evenings, weekends, and holidays. Join a team focused on service excellence and profitability.