Guest Experience Lead — Front Desk

capitalvacations; Indian Harbour Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Paid Holidays

Medical/Dental with employer contrib.

Voluntary Life Insurance, Disability,

Aflac Insurance

Company-paid life insurance and long‑t

401(k) retirement plan

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations in Florida seeks a Hospitality Specialist to deliver a warm, guest-focused experience at the front desk, manage check-ins and check-outs, and ensure guest satisfaction throughout their stay.

You will answer guest questions about local restaurants and attractions, process reservations and payments, coordinate with other departments, and respond to reviews. The position includes competitive salary, PTO and holidays, medical/dental, life insurance, 401(k), and travel perks.

Qualifications

• High School Diploma/GED preferred.
• Prior experience in a hospitality or customer service role preferred.
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure.

Responsibilities

• Responsible for the efficient and courteous operations of the front desk.
• Responsible for checking guests in/out; collect balances, post room charges, make reservations, moves, and stay-overs to ensure guest satisfaction.
• Answer and transfer calls from the switchboard with proper telephone etiquette.
• Make courtesy and follow-up calls to guests and send confirmation letters as needed.
• Coordinate with all departments to respond to guest requests and manage revenue processing daily.
• Balance cash drawer, post transactions, and perform banking runs.
• Assist with inventory management changes as directed by supervisor or manager.
• Prepare check-in packets and order office supplies.
• Enter maintenance and service requests in SPI promptly.
• All other duties as assigned.

Skills

Front desk operations

Guest service

Telephone etiquette

Cash handling

Education

High School Diploma/GED preferred

Job description

Capital Vacations in Florida seeks a Hospitality Specialist to deliver a warm, guest-focused experience at the front desk, manage check-ins and check-outs, and ensure guest satisfaction throughout their stay.

You will answer guest questions about local restaurants and attractions, process reservations and payments, coordinate with other departments, and respond to reviews. The position includes competitive salary, PTO and holidays, medical/dental, life insurance, 401(k), and travel perks.