Guest Experience Lead - Front Desk & Reservations

Capital Vacations; Springfield (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off

401(k) retirement plan

Travel Perks to Resort Locations

Medical/Dental with employer contribution

Job summary

Capital Vacations in Springfield, MO is looking for a Hospitality Specialist to ensure exceptional service for guests. This role involves managing front desk operations, addressing guest needs, and coordinating with departments to provide a memorable experience.

The ideal candidate will have previous experience in hospitality and customer service, along with strong attention to detail and computer skills. Join us to contribute to our mission of bringing joy to travelers.

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Ability to work under pressure.

Responsibilities

• Ensure an exceptional customer service experience for guests.
• Manage front desk operations such as check-ins and check-outs.
• Coordinate with other departments for guest requests.
• Process incoming revenue and handle financial transactions.

Skills

Customer service skills

Attention to detail

Computer skills

Education

High School Diploma/GED

Job description

Capital Vacations in Springfield, MO is looking for a Hospitality Specialist to ensure exceptional service for guests. This role involves managing front desk operations, addressing guest needs, and coordinating with departments to provide a memorable experience.

The ideal candidate will have previous experience in hospitality and customer service, along with strong attention to detail and computer skills. Join us to contribute to our mission of bringing joy to travelers.