Guest Experience Lead — Front Desk

Lodging Dynamics; Hawaii; On-site; USD 38,000 - 52,000; Full time

Job summary

Lodging Dynamics in Hawaii seeks a friendly front desk associate to welcome guests, assist with check-ins and check-outs, and respond to inquiries with courtesy.

You will manage registrations, reservations, and guest requests while adhering to SOPs and LSOPs to ensure smooth operations and guest satisfaction.

Ideal candidates are comfortable in a hotel environment, have basic computer skills, and communicate clearly in English with guests and colleagues.

Qualifications

• Friendly, willing to learn and have great computer skills.
• Must read, write clearly and speak English fluently.

Responsibilities

• Greet guests and handle check-ins/outs.
• Respond to inquiries and problems professionally to maximize satisfaction.
• Register guests and manage reservations per rate structures and policies.
• Handle guest registration, room assignments, and special requests.
• Resolve guest complaints and assist with hotel services and directions.
• Follow hotel cash handling and safety procedures.

Skills

Customer service

Computer skills

English fluency

Education

High School Diploma or GED

Tools

Front desk software

Job description

Lodging Dynamics in Hawaii seeks a friendly front desk associate to welcome guests, assist with check-ins and check-outs, and respond to inquiries with courtesy.

You will manage registrations, reservations, and guest requests while adhering to SOPs and LSOPs to ensure smooth operations and guest satisfaction.

Ideal candidates are comfortable in a hotel environment, have basic computer skills, and communicate clearly in English with guests and colleagues.