Guest Experience Lead, Front Desk

JSK Hospitality LLC; Elkhart (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Health benefits for eligible full-time

Job summary

Courtyard by Marriott Elkhart is seeking a Front Desk Associate to warmly greet guests and deliver efficient service from arrival to departure. You will handle check-ins/outs, reservations, and guest requests while promoting hotel amenities and loyalty programs.

The role requires flexible availability, high school diploma, basic computer skills, and cash handling ability. Marriott brand systems experience is a plus, with opportunities for training and advancement.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills; hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver Courtyard by Marriott service standards and enroll guests in the loyalty program.

Skills

Customer service

Cash handling

PMS familiarity

Professional appearance

Flexible availability

Education

High school diploma

Tools

PMS software

Job description

Courtyard by Marriott Elkhart is seeking a Front Desk Associate to warmly greet guests and deliver efficient service from arrival to departure. You will handle check-ins/outs, reservations, and guest requests while promoting hotel amenities and loyalty programs.

The role requires flexible availability, high school diploma, basic computer skills, and cash handling ability. Marriott brand systems experience is a plus, with opportunities for training and advancement.