Guest Experience Associate – Front Desk

JSK Hospitality; South Bend (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

employee hotel discounts

training and advancement opportunities

health benefits for eligible full-time

Job summary

JSK Hospitality is seeking a Front Desk Agent for our Courtyard by Marriott in South Bend, IN. You will be the first point of contact, delivering warm, brand-standard service from arrival to departure and promoting hotel amenities.

Responsibilities include check-ins/outs, reservations, payments, upselling, and guest assistance. Requires 18+, high school diploma, and flexible availability; Marriott experience is a plus.

Qualifications

• Strong customer service skills; hospitality or retail experience preferred.
• Basic computer and PMS familiarity; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly and escalate when needed.

Skills

Customer service

Cash handling

PMS familiarity

Flexible availability

Education

High school diploma or equivalent

Tools

Marriott brand systems

Job description

JSK Hospitality is seeking a Front Desk Agent for our Courtyard by Marriott in South Bend, IN. You will be the first point of contact, delivering warm, brand-standard service from arrival to departure and promoting hotel amenities.

Responsibilities include check-ins/outs, reservations, payments, upselling, and guest assistance. Requires 18+, high school diploma, and flexible availability; Marriott experience is a plus.