Guest Experience Associate — Front Desk

Jsk Hospitality; Elkhart (IN); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Hotel discounts

Training opportunities

Advancement opportunities

Competitive hourly rate

Job summary

JSK Hospitality seeks a Courtyard by Marriott Elkhart front desk associate to greet guests, check in/out, and ensure a warm, brand-standard experience. You will handle reservations, payments, and guest requests with a focus on efficiency and courtesy.

As part of the JSK portfolio, you will promote hotel amenities, enroll guests in the loyalty program, and assist other departments to deliver seamless service while maintaining a professional appearance.

Qualifications

• Strong customer service skills; hospitality or retail experience preferred.
• Basic computer and PMS familiarity.
• Cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist guests with requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or escalate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver Courtyard by Marriott service standards and enroll guests in the loyalty program.

Skills

Strong customer service

PMS familiarity

Cash handling

Availability for nights/weekends/hols

Standing/stamina

Education

High school diploma or equivalent

Tools

Marriott brand systems

POS systems

Job description

Property: Courtyard by Marriott Elkhart

About the Role

Be the first point of contact for our guests. Deliver warm, efficient, brand-standard service from arrival to departure at our Courtyard by Marriott hotel.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.

• Assist with guest requests, directions, local information, and special needs.

• Upsell rooms and services and promote hotel amenities.

• Maintain lobby and front desk appearance and supplies.

• Handle cash, balance drawers, and complete shift reports.

• Resolve guest concerns promptly or escalate appropriately.

• Support other departments as needed for seamless operations.

• Uphold safety, security, and emergency procedures.

• Deliver Courtyard by Marriott service standards and enroll guests in the loyalty program.

Required

• High school diploma or equivalent.

• Strong customer service skills; prior hospitality or retail experience preferred.

• Basic computer and PMS comfort; cash handling ability.

• Flexible availability including nights, weekends, and holidays.

• Ability to stand for extended periods; professional appearance and positive attitude.

• Must be at least 18 years old.

Preferred

• Marriott brand systems experience.

Competitive hourly rate; Paid Time Off; employee hotel discounts; training and advancement opportunities; health benefits for eligible full-time associates.

About JSK

South Bend, IN-based management, investment & development company operating Marriott, Hilton, IHG & Choice branded hotels. We focus on strong operations, guest service excellence, and internal development.

JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.