Front Desk Associate

Jsk Hospitality; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

employee hotel discounts

training and advancement opportunities

health benefits for eligible full-time

Job summary

JSK Hospitality seeks a Front Desk Associate for Home2 Suites by Hilton Elkhart in Elkhart, IN. This role offers both full-time and part-time schedules with open availability including mornings, evenings, overnights, weekends and holidays.

You will check guests in and out, manage reservations, process payments, and use the PMS to handle folios and records. We value friendly, proactive service and Hilton-standard guest care.

Qualifications

• Open availability for full-time and part-time schedules.
• Strong customer service and communication skills.
• Comfortable with computers and PMS systems; cash handling ability.

Responsibilities

• Perform guest check-ins and check-outs, manage reservations, and process payments accurately.
• Use the PMS to manage room assignments, folios, and guest records.
• Deliver Hilton-standard guest service and respond to guest requests and concerns.
• Promote Hilton Honors and hotel amenities.
• Handle cash, balance drawers, and complete shift reports.
• Maintain a clean, organized lobby and front desk area.
• Uphold safety, security, and emergency procedures.

Skills

Customer service

Communication

PMS familiarity

Education

High school diploma

Tools

PMS systems

Job description

Front Desk Associate – Full-Time and Part-Time

Home2 Suites by Hilton Elkhart

About the Role

Be the first point of contact for our guests at Home2 Suites by Hilton Elkhart. We are hiring both full-time and part-time Front Desk Associates. Open availability is required (mornings, evenings, overnights, weekends, and holidays).

Responsibilities

• Perform guest check-ins and check-outs, manage reservations, and process payments accurately.
• Use the property management system (PMS) to manage room assignments, folios, and guest records.
• Deliver warm, efficient Hilton-standard guest service and respond to guest requests and concerns.
• Promote Hilton Honors and hotel amenities.
• Handle cash, balance drawers, and complete shift reports.
• Maintain a clean, organized lobby and front desk area.
• Uphold safety, security, and emergency procedures.

Requirements

• Open availability required for full-time and part-time schedules.
• Strong customer service and communication skills; hotel or retail experience preferred.
• Comfortable with computers and PMS systems; cash handling ability.
• High school diploma or equivalent; must be at least 18 years old.

Benefits

• Competitive hourly rate
• Paid Time Off
• employee hotel discounts
• training and advancement opportunities
• health benefits for eligible full-time associates

About JSK

South Bend, IN-based management, investment & development company operating Marriott, Hilton, IHG & Choice branded hotels.

JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.