Front Desk Guest Services Pro

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 26,000 - 34,000; Full time

Job summary

Caesars Entertainment in Council Bluffs, IA is seeking a friendly front desk associate to help guests check in, settle accounts at checkout, and provide information during their stay.

The role requires excellent guest communication, basic computer skills, and a willingness to work a flexible schedule including nights and weekends. Prior front desk experience is preferred, and a high school diploma is expected.

Qualifications

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Previous computer and front desk experience preferred.
• Excellent guest communication skills.
• High school graduate or equivalent.
• Basic computer knowledge.

Responsibilities

• Checking guests in and out of the hotel.
• Standing and maneuvering in confined area.
• Greeting and conversing with customers in English.
• Speaking clearly and communicating with guest in noisy environment.
• Responding to visual and oral signals.
• Using color monitors on computer screens.
• Addressing concerns and questions.
• Giving friendly, excellent service.
• Processing cash transactions accurately.

Skills

Guest communication

Basic computer skills

Front desk experience

Education

High school diploma or equivalent

Job description

Caesars Entertainment in Council Bluffs, IA is seeking a friendly front desk associate to help guests check in, settle accounts at checkout, and provide information during their stay.

The role requires excellent guest communication, basic computer skills, and a willingness to work a flexible schedule including nights and weekends. Prior front desk experience is preferred, and a high school diploma is expected.