Guest Experience Lead — Front Desk

Coury Hospitality; Dallas (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Coury Hospitality in Dallas is seeking a friendly front desk associate to welcome guests, register arrivals, and ensure a smooth checkout process, while promoting hotel services and amenities.

This role requires excellent communication, professional appearance, and the ability to handle multiple tasks in a fast-paced environment. You will assist guests with requests, provide local information, and support hotel operations with a positive, guest-first attitude.

Qualifications

• Customer service experience preferred.
• Ability to clearly and pleasantly communicate in English.
• Professional grooming and appearance.
• Ability to stay calm in a fast-paced environment.
• Basic familiarity with computer systems and cash handling.

Responsibilities

• Greet guests and visitors warmly and assist with check-in/check-out.
• Provide information on hotel services, rates, and local attractions.
• Process guest payments following procedures.
• Maintain knowledge of hotel facilities and hours.
• Handle lost and found items and report accidents.

Skills

Guest service excellence

Communication skills

Customer relations

Professional appearance

Multitasking

Attention to detail

Conflict resolution

Team collaboration

English proficiency

Cash handling

Tools

Data entry

Printer operation

Cash register

Job description

Coury Hospitality in Dallas is seeking a friendly front desk associate to welcome guests, register arrivals, and ensure a smooth checkout process, while promoting hotel services and amenities.

This role requires excellent communication, professional appearance, and the ability to handle multiple tasks in a fast-paced environment. You will assist guests with requests, provide local information, and support hotel operations with a positive, guest-first attitude.