Guest Experience Concierge - Front Desk

Coury Hospitality; Dallas (TX); Hybride; USD 30 000 - 42 000; Plein temps

Résumé du poste

Clear Destination Inc. in Dallas, Texas, is seeking a front desk/guest services associate to welcome guests, check them in and out, and promote hotel services. You will ensure a warm and courteous experience and handle payments accurately.

Responsibilities include greeting guests, processing reservations, maintaining rate knowledge, assisting with inquiries about local attractions, and collaborating with other staff to deliver exceptional service while upholding safety and confidentiality.

Qualifications

• Ability to clearly and pleasantly communicate in English with guests and staff.
• Strong customer-relations skills with a commitment to guest satisfaction.
• Ability to remain calm when dealing with upset guests and resolve issues promptly.
• Professional appearance and demeanor at all times.
• Knowledge of basic computer/keyboard use and printer operation for guest records and payments.
• Experience with cashiering or basic accounting.
• Ability to multitask and manage time effectively.
• Knowledge of hotel facilities and local area attractions.

Responsabilités

• Greet guests and visitors in a friendly, professional manner and provide attentive service.
• Register guests with accuracy and efficiency, handling reservations and check-in/out processes.
• Maintain knowledge of hotel rates, promotions, and services to upsell offerings.
• Assist guests with inquiries and provide information about local attractions and dining.
• Process payments and settle guest accounts following procedures.
• Coordinate with front desk, valet, sales and accounting teams as needed.
• Report issues to management and participate in service recovery when required.

Connaissances

Guest service

English proficiency

Communication

Cash handling

Multi-tasking

Professional appearance

Outils

POS system

Printer/keyboard use

Description du poste

Clear Destination Inc. in Dallas, Texas, is seeking a front desk/guest services associate to welcome guests, check them in and out, and promote hotel services. You will ensure a warm and courteous experience and handle payments accurately.

Responsibilities include greeting guests, processing reservations, maintaining rate knowledge, assisting with inquiries about local attractions, and collaborating with other staff to deliver exceptional service while upholding safety and confidentiality.