Guest Experience Specialist - Front Desk

BENCHMARK; Coral Gables (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Ongoing training and development programs

Job summary

BENCHMARK is seeking a dedicated customer service professional to join our team in Coral Gables, Florida. You will greet and welcome guests, manage check-ins and check-outs, and ensure a smooth operation at the front desk.

The ideal candidate will have previous customer-service experience, strong communication skills, and the ability to work well in fast-paced environments. We offer competitive salary packages and opportunities for career growth within our dynamic team.

Qualifications

• At least one year in a customer-service role with high guest interaction.
• A valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Must be able to work a full shift standing and moving between hotel areas.
• Availability to work various shifts including weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Handle check‑ins and check‑outs efficiently.
• Manage reservations, answer inquiries, and address complaints.
• Maintain a clean and organized front desk area.
• Process payments and manage cash transactions.

Skills

Customer service experience

Verbal communication skills

Problem-solving abilities

Teamwork

Outgoing personality

Ability to work in fast-paced settings

Job description

BENCHMARK is seeking a dedicated customer service professional to join our team in Coral Gables, Florida. You will greet and welcome guests, manage check-ins and check-outs, and ensure a smooth operation at the front desk.

The ideal candidate will have previous customer-service experience, strong communication skills, and the ability to work well in fast-paced environments. We offer competitive salary packages and opportunities for career growth within our dynamic team.