Guest Experience Lead, Front Desk

Melrosehoteldc; Arcadia (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Melrosehoteldc is seeking a Front Desk Agent to warmly greet guests, check them in and out efficiently, and assist with pre-registration and block room requests. You will post charges accurately and maintain knowledge of the Front Office system and daily transactions.

Ideal candidates have a strong work ethic, are team players, and can handle varying shifts including nights and weekends. The role is on-site at our Arcadia location, with a focus on delivering memorable guest experiences.

Qualifications

• High work ethic and self-initiative.
• Willing to work varying schedules including nights, weekends, and holidays.
• Team player dedicated to guest experiences.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Post charges accurately and promptly.
• Know Front Office systems and daily transactions.
• Manage cash handling including cash, checks, and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, cancellations, and relocation procedures.

Skills

Work ethic

Team player

Job description

Melrosehoteldc is seeking a Front Desk Agent to warmly greet guests, check them in and out efficiently, and assist with pre-registration and block room requests. You will post charges accurately and maintain knowledge of the Front Office system and daily transactions.

Ideal candidates have a strong work ethic, are team players, and can handle varying shifts including nights and weekends. The role is on-site at our Arcadia location, with a focus on delivering memorable guest experiences.