Hotel Front Desk Lead – Guest Experience & Ops

Palihotel Melrose; Los Angeles (CA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험

401(k) retirement plan

Paid time off and holiday pay

Career advancement opportunities

Employee discounts on hotels andDining

Job summary

Palihotel Melrose seeks a Front Desk Supervisor to support the Hotel Manager and oversee Front Desk, Valet, Housekeeping, and maintenance teams. You will help maintain outstanding guest experiences and a positive team environment in our boutique Melrose property.

Responsibilities include leading daily operations, conducting team meetings, and ensuring SOP compliance while addressing guest concerns and driving service recovery. Flexibility for varied shifts and luxury-hotel standards is essential.

Qualifications

• Minimum two years of experience in a similar role, preferably luxury hotels.
• Strong leadership and guest-service orientation.
• Willingness to work flexible shifts including weekends and holidays.
• Proactive in training and SOP adherence.
• Ability to manage guest issues and service recovery.

Responsibilities

• Assist in managing all hotel operations to ensure smooth guest experiences.
• Create a warm, inviting atmosphere to convert guests into regulars.
• Hold regular team meetings to update SOPs and hotel happenings.
• Ensure compliance with operating controls, policies, and service standards.
• Lead on guest complaints and oversee service recovery procedures.
• Develop improvement actions with management and pursue cost savings.
• Coordinate procurement of operating supplies and equipment.
• Oversee third-party vendor relationships for essential services.
• Lead team training and coordinate daily activities and schedules.
• Supervise on-shift team members and liaise with the manager.

Skills

Leadership

Customer Service

Team Coordination

Scheduling Flexibility

Hospitality Knowledge

Communication

Job description

Palihotel Melrose seeks a Front Desk Supervisor to support the Hotel Manager and oversee Front Desk, Valet, Housekeeping, and maintenance teams. You will help maintain outstanding guest experiences and a positive team environment in our boutique Melrose property.

Responsibilities include leading daily operations, conducting team meetings, and ensuring SOP compliance while addressing guest concerns and driving service recovery. Flexibility for varied shifts and luxury-hotel standards is essential.