Front Desk Lead: Guest Experience

Remington Arcadia Employers LLC; Arcadia (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Arcadia Employers LLC is hiring for a hotel front desk role. You will greet guests, handle check-in/check-out, and assist with pre-registration and reservation blocking.

Knowledge of Front Office systems and accurate cash handling are essential to ensure smooth guest experiences. Applicants should be prepared to work in a team, adapt to varying shifts including nights, weekends, and holidays, and maintain professional communication with guests.

Qualifications

• Provide friendly, prompt, and professional guest service at check-in and check-out.
• Accurately handle charges and process payments.
• Know how to manage reservations and room blocking for special requests.

Responsibilities

• Greet and communicate cordially with guests at check-in/check-out.
• Assist in pre-registration and block reservations as needed.
• Operate Front Office system and manage daily transactions.
• Handle cash, checks, and credit card information accurately.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservations

Communication

Tools

Front Office software

Job description

Remington Arcadia Employers LLC is hiring for a hotel front desk role. You will greet guests, handle check-in/check-out, and assist with pre-registration and reservation blocking.

Knowledge of Front Office systems and accurate cash handling are essential to ensure smooth guest experiences. Applicants should be prepared to work in a team, adapt to varying shifts including nights, weekends, and holidays, and maintain professional communication with guests.