The Melrose Georgetown Hotel Front Desk Agent - Part-time

Remington Hospitality; Washington (District of Columbia); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Remington Hospitality in Washington, DC, seeks a Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and help with pre-registration and blocking of reservations. You will manage reservations, know rate structures, and handle payments with accuracy.

The role requires quick, courteous service and strict adherence to hotel procedures, ensuring smooth daily operations at the front desk.

Formación

• Greet and assist guests with check-in/check-out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly, ensuring proper entry of charges.
• Handle cash, checks and credit card information securely for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them; follow procedures for cancellations and relocations.

Responsabilidades

• Greet guests and check them in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office systems and daily transactions.
• Manage cash handling including cash, checks, and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Understand rates, discounts, cancellations, and relocation procedures.

Conocimientos

Front desk operations

Guest services

Cash handling

Reservations

Customer service

Descripción del empleo

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.