Guest Experience Agent — Boutique Front Desk, Part-Time

Pier House; Washington, Northern (District of Columbia, KY); Hybrid; USD 23,000 - 29,000; Part time

Job summary

The Melrose Georgetown Hotel is seeking a Part-time Front Desk Agent in Washington, DC. The role involves greeting guests, checking them in and out promptly, handling payments, and assisting with reservations and billing tasks.

You will need strong communication, a team spirit, and the ability to work evenings, weekends, and holidays. The position pays $18.40 per hour and requires comfortable use of front desk systems.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules to include nights, weekends, and holidays.
• Team player who enjoys creating great guest experiences.
• Prolonged periods of sitting at a desk and using a computer.
• Physical ability to lift/move 10–25 pounds.
• Clear verbal and written communication skills.

Responsibilities

• Greet and check guests in/out promptly and professionally; assist in pre-registration and blocking reservations when needed.
• Post and balance charges accurately across daily transactions.
• Maintain working knowledge of Front Office systems and daily processing tasks.
• Manage cash handling including receipts and payments from guests.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, cancellations, and relocation procedures.

Job description

The Melrose Georgetown Hotel is seeking a Part-time Front Desk Agent in Washington, DC. The role involves greeting guests, checking them in and out promptly, handling payments, and assisting with reservations and billing tasks.

You will need strong communication, a team spirit, and the ability to work evenings, weekends, and holidays. The position pays $18.40 per hour and requires comfortable use of front desk systems.