The Melrose Georgetown Hotel Front Desk Agent

Remington Hospitality; Washington (District of Columbia); Vor Ort; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Remington Hospitality in Washington, DC is seeking a courteous Front Desk Clerk to warmly welcome guests, check them in and out, and assist with pre-registration and reservation blocks. You will accurately post charges, handle cash and card payments, and maintain up-to-date knowledge of rates, discounts, and cancellation procedures to ensure smooth guest experiences.

A strong customer-service mindset and the ability to handle same-day reservations quickly are essential for this on-site role at a

Qualifikationen

• Greet guests and provide courteous service at check-in/check-out.
• Accurately process charges and payments for hotel charges.
• Maintain knowledge of rates, discounts and cancellation procedures.
• Manage reservations, including same-day bookings and blocks.

Aufgaben

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Know and follow cancellation procedures and relocation procedures when necessary.

Kenntnisse

Customer service

Cash handling

Reservations management

Front desk software

Tools

Front Office System

Jobbeschreibung

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.