Guest Experience Concierge — Boutique Hotel

Remington-Hospitality-; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Job summary

Melrose Georgetown Hotel in Washington, DC seeks a Front Desk Agent to warmly greet guests, check them in/out, and assist with pre-registration and reservations. You will handle charges, maintain the Front Office system, and ensure accurate cash handling while providing exceptional guest service.

The role may require varying shifts, including nights, weekends, and holidays, and requires the ability to work in a standard office environment.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests.
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly and accurately.
• Maintain working knowledge of Front Office system and daily transactions.
• Manage cash handling and process payments (cash, checks, credit cards).
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Skills

Guest service

Cash handling

Communication

Team player

Job description

Melrose Georgetown Hotel in Washington, DC seeks a Front Desk Agent to warmly greet guests, check them in/out, and assist with pre-registration and reservations. You will handle charges, maintain the Front Office system, and ensure accurate cash handling while providing exceptional guest service.

The role may require varying shifts, including nights, weekends, and holidays, and requires the ability to work in a standard office environment.