Guest Experience Lead, Food & Beverage

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a Supervisor, Food and Beverage to manage daily operations within our casino and resort venues. You will oversee line-level staff, ensure service standards, and support venue leadership in delivering best-in-class guest experiences.

The role requires a Bachelor's degree in hospitality or related field, at least one year of relevant experience, strong leadership, and proficiency in MS Office.

Qualifications

• Bachelor’s degree in hospitality management, food service, business, or a related field is required.
• Minimum one (1) year of restaurant, customer service or related experience required.
• Related, relevant, and/or direct experience may be considered in lieu of the minimum educational requirements indicated above.

Responsibilities

• Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Enterprise service standards.
• Prioritizes the training and understanding of all line-level positions to ensure they can maintain and elevate our brand standards to the highest level while increasing overall guest satisfaction.
• Collaborates with venue leadership to develop and execute department initiatives that build sales, profitability, and cost control.
• Ensure the communication and execution of department-wide fiscal and operational goals.
• Meets and maintains all safety and health requirements according to applicable codes, tracks the completion of required department-wide training, and ensures food is served in a healthy, safe, and timely manner.

Skills

Leadership

Microsoft Office

Customer service

Communication

Education

Bachelor's degree in hospitality management

Job description

San Manuel Band of Mission Indians is seeking a Supervisor, Food and Beverage to manage daily operations within our casino and resort venues. You will oversee line-level staff, ensure service standards, and support venue leadership in delivering best-in-class guest experiences.

The role requires a Bachelor's degree in hospitality or related field, at least one year of relevant experience, strong leadership, and proficiency in MS Office.