Guest Experience Lead - Floor Leader & Guest Educator

Lululemon Athletica

Tukwila (WA)

Hybrid

USD 33,062,000 - 79,140,000

Full time

9 days ago
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Job summary

lululemon Athletica in Westfield Southcenter is seeking a Guest Experience Lead to join the store leadership team and drive a quality in-store experience through technical product education and guest-focused leadership. The role requires 1 year of retail or customer experience and some leadership experience.

You will help recruit, coach, and develop team members while influencing daily sales performance. Base pay ranges from $24.00 to $27.61 per hour, with a potential bonus and comprehensive

Qualifications

  • 1 year retail or customer experience.
  • Some experience in leading, mentoring, or delegating with others.
  • Education: High school diploma/GED/equivalent, or above.

Responsibilities

  • Lead the guest experience framework from the floor to create an exceptional, inclusive experience.
  • Assess guest connection and product education, ensuring informed guidance for each guest.
  • Lead from the floor as Supervisor on Duty to meet business and guest needs.
  • Prepare for in-store readiness and maintain store operational excellence throughout shift.
  • Open and close the store following procedures.
  • Review daily data to track progress toward sales goals and motivate the team.
  • Participate in hiring processes, onboarding, and training.

Skills

Retail leadership
Guest experience
Mentoring / coaching
Customer service

Education

High school diploma/GED/equivalent

Job description

lululemon Athletica in Westfield Southcenter is seeking a Guest Experience Lead to join the store leadership team and drive a quality in-store experience through technical product education and guest-focused leadership. The role requires 1 year of retail or customer experience and some leadership experience.

You will help recruit, coach, and develop team members while influencing daily sales performance. Base pay ranges from $24.00 to $27.61 per hour, with a potential bonus and comprehensive

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