Guest Experience Lead - Floor Leader & Guest Educator

Lululemon Athletica

Tukwila (WA)

Hybrid

USD 33,062,000 - 79,140,000

Full time

9 days ago

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Job summary

lululemon Athletica in Westfield Southcenter is seeking a Guest Experience Lead to join the store leadership team and drive a quality in-store experience through technical product education and guest-focused leadership. The role requires 1 year of retail or customer experience and some leadership experience.

You will help recruit, coach, and develop team members while influencing daily sales performance. Base pay ranges from $24.00 to $27.61 per hour, with a potential bonus and comprehensive

Qualifications

1 year retail or customer experience.
Some experience in leading, mentoring, or delegating with others.
Education: High school diploma/GED/equivalent, or above.

Responsibilities

Lead the guest experience framework from the floor to create an exceptional, inclusive experience.
Assess guest connection and product education, ensuring informed guidance for each guest.
Lead from the floor as Supervisor on Duty to meet business and guest needs.
Prepare for in-store readiness and maintain store operational excellence throughout shift.
Open and close the store following procedures.
Review daily data to track progress toward sales goals and motivate the team.
Participate in hiring processes, onboarding, and training.

Skills

Retail leadership

Guest experience

Mentoring / coaching

Customer service

Education

High school diploma/GED/equivalent

Job description

You will help recruit, coach, and develop team members while influencing daily sales performance. Base pay ranges from $24.00 to $27.61 per hour, with a potential bonus and comprehensive

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