Guest Experience Lead - Floor Leader & Brand Educator

lululemon; Bend (OR); On-site; USD 46,000 - 53,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top‑up

Development course offerings

Mentorship programs

Leadership series

Job summary

lululemon is seeking a Guest Experience Lead to ensure every guest receives a quality in-store experience. You will lead from the floor, provide technical product education, and help the leadership team meet daily sales targets.

This role includes hiring input, supervision on duty, and coaching to develop the team in a fast-paced store environment. Responsibilities include opening/closing, analyzing daily metrics, and fostering an inclusive, high-performing atmosphere while maintaining

Qualifications

• 1 year retail or customer experience.
• Experience in leading or mentoring others.
• High school diploma or equivalent.
• Must have reliable transportation.

Responsibilities

• Lead from the floor to deliver exceptional guest experiences.
• Provide technical product education to guests.
• Open and close the store per procedures.
• Review daily data to track sales progress.
• Participate in hiring, onboarding, and training.
• Provide feedback and coaching to team.

Skills

Retail leadership

Customer service

Guest experience

Team leadership

Education

High school diploma

Tools

POS system

Job description

lululemon is seeking a Guest Experience Lead to ensure every guest receives a quality in-store experience. You will lead from the floor, provide technical product education, and help the leadership team meet daily sales targets.

This role includes hiring input, supervision on duty, and coaching to develop the team in a fast-paced store environment. Responsibilities include opening/closing, analyzing daily metrics, and fostering an inclusive, high-performing atmosphere while maintaining