Guest Experience Lead & Floor Leader

Lululemon Athletica Inc.; Tennessee; On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Extended health and dental benefits, &

Mental health plans

Paid time off

Savings and retirement plan matching

Parenthood top-up

Extensive development courses

Mentorship programs & leadershipSeries

Job summary

lululemon Athletica Inc. seeks a Guest Experience Lead to supervise on-floor guest engagement and product education, ensuring an exceptional, inclusive store experience. You will drive daily sales, coach teammates, contribute to hiring decisions, and act as Supervisor on Duty to keep store performance high.

You will open and close the store, analyze daily metrics, and collaborate across teams to deliver outstanding service while upholding lululemon’s values of inclusion and integrity.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Experience with guest resolution or handling difficult conversations is a plus

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership

Education

High school diploma

Job description

lululemon Athletica Inc. seeks a Guest Experience Lead to supervise on-floor guest engagement and product education, ensuring an exceptional, inclusive store experience. You will drive daily sales, coach teammates, contribute to hiring decisions, and act as Supervisor on Duty to keep store performance high.

You will open and close the store, analyze daily metrics, and collaborate across teams to deliver outstanding service while upholding lululemon’s values of inclusion and integrity.