Guest Experience Lead & Floor Leader

Build-A-Bear Workshop; Newark (DE); On-site; USD 9,400 - 19,000; Part time

Job summary

Build-A-Bear Workshop is seeking a Sales Lead who models exceptional Guest service and guides a team of Bear Builders. On designated shifts, you act as Floor Leader on Duty to drive store sales while upholding Experience First standards.

When not on Floor Leader duties, you perform Bear Builder tasks to ensure smooth operations and a positive Guest experience. Availability for 15–25 hours weekly is required.

This role emphasizes teamwork, adaptability, and a customer-first mindset.

Qualifications

• High school diploma or GED equivalent.
• Availability to work 15-25 hours per week.

Responsibilities

• Provide exceptional Guest service and guide a team to achieve sales goals.
• Model Experience First behaviours on designated shifts as Floor Leader on Duty.
• On other shifts, perform Bear Builder duties to ensure smooth store operations.
• Deliver feedback to management on performance and compliance issues.

Skills

Guest service

Team leadership

Experience First

Feedback to mgmt

Guest engagement

Education

High school diploma or GED

Job description

Build-A-Bear Workshop is seeking a Sales Lead who models exceptional Guest service and guides a team of Bear Builders. On designated shifts, you act as Floor Leader on Duty to drive store sales while upholding Experience First standards.

When not on Floor Leader duties, you perform Bear Builder tasks to ensure smooth operations and a positive Guest experience. Availability for 15–25 hours weekly is required.

This role emphasizes teamwork, adaptability, and a customer-first mindset.