Guest Experience Lead - Flexible Schedule & Growth

McDonald's; West Baden Springs (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly pay with optional direct depost

Medical, dental, and vision benefits

Job summary

McDonald’s in West Baden Springs is seeking a Guest Experience Lead to elevate every guest interaction. You’ll check in with guests, help create a welcoming atmosphere, and ensure orders are accurate while maintaining a clean, friendly environment.

The role emphasizes resolving concerns, teamwork, and promoting the McDonald’s App and promotions. You’ll train with the crew, support busy service periods, and contribute to a positive, fast-paced restaurant experience.

Qualifications

• Must have a humble, hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow in a fast-paced setting.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and check in with guests.
• Resolve guest concerns and ensure satisfaction.
• Maintain a welcoming, friendly, and clean restaurant environment.
• Promote promotions and use of the McDonald’s App and Mobile Order & Pay.

Skills

Hospitable demeanor

Customer service mindset

Willingness to learn

Communication skills

Job description

McDonald’s in West Baden Springs is seeking a Guest Experience Lead to elevate every guest interaction. You’ll check in with guests, help create a welcoming atmosphere, and ensure orders are accurate while maintaining a clean, friendly environment.

The role emphasizes resolving concerns, teamwork, and promoting the McDonald’s App and promotions. You’ll train with the crew, support busy service periods, and contribute to a positive, fast-paced restaurant experience.