Guest Experience Lead — Flexible Hours & Growth

McDonald's; Baltimore (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay between $16.25 – $18.и

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Baltimore is seeking a Guest Experience Leader to welcome guests and ensure they have a great visit. You’ll check in with guests, respond to concerns, and work with your team to keep the restaurant warm, clean, and inviting.

You’ll promote the McDonald’s App and Mobile Order & Pay benefits, provide friendly service, and help teammates during peak times. This role offers competitive pay and broader benefits.

Qualifications

• Need a humble and hospitable demeanor
• Passion for helping and serving others
• Desire to learn and grow
• Ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the guest experience and check in with guests to ensure they are enjoying themselves
• Handle guest concerns and resolve to their satisfaction
• Collaborate with team to maintain a welcoming, clean restaurant environment
• Explain and promote promotions and McDonald’s App features

Skills

Hospitality demeanor

Customer service

Communication

Team engagement

Job description

McDonald’s in Baltimore is seeking a Guest Experience Leader to welcome guests and ensure they have a great visit. You’ll check in with guests, respond to concerns, and work with your team to keep the restaurant warm, clean, and inviting.

You’ll promote the McDonald’s App and Mobile Order & Pay benefits, provide friendly service, and help teammates during peak times. This role offers competitive pay and broader benefits.