Guest Experience Lead — Flexible Hours & Growth

McDonald's; City of Albany (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid time off

Tuition assistance

Training opportunities

Direct deposit

401k plan

Medical benefits

Job summary

McDonald’s on Delaware Ave is seeking a Guest Experience Lead to champion the guest journey and ensure every visit feels valued.

You’ll check in with guests, address concerns, and work closely with your team to keep the restaurant welcoming, clean, and efficient. Familiarity with McDonald’s promotions and app features is a plus; strong communication and eagerness to learn are essential.

Paid sick leave, benefits, and opportunities for training and advancement are offered to eligible staff.

Qualifications

• Able to check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and provide timely resolution.
• Work with your team to maintain a welcoming, clean restaurant environment.
• Recommend and explain promotions and app features to guests.

Responsibilities

• Lead the guest experience and ensure satisfaction.
• Be the solution for guest concerns and complaints.
• Collaborate with team to maintain a friendly, efficient dining area.
• Promote McDonald’s App promotions and benefits to guests.

Skills

Guest experience

Guest service

Communication

Teamwork

Job description

McDonald’s on Delaware Ave is seeking a Guest Experience Lead to champion the guest journey and ensure every visit feels valued.

You’ll check in with guests, address concerns, and work closely with your team to keep the restaurant welcoming, clean, and efficient. Familiarity with McDonald’s promotions and app features is a plus; strong communication and eagerness to learn are essential.

Paid sick leave, benefits, and opportunities for training and advancement are offered to eligible staff.