Guest Experience Lead - Flexible Hours & Growth

McDonald's; Alexandria (VA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Virginia is seeking a Guest Experience Leader to ensure a welcoming and satisfying guest experience onsite. You will check in with guests, address concerns, and work with the team to keep the restaurant clean and friendly while promoting promotions and app benefits.

The role emphasizes hospitality, teamwork, and strong communication, with opportunities for training, advancement, and support for education and benefits.

Qualifications

• A humble and hospitable demeanor.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Skills

Humility

Hospitality

Customer service

Teamwork

Communication

Willingness to learn

Job description

McDonald’s in Virginia is seeking a Guest Experience Leader to ensure a welcoming and satisfying guest experience onsite. You will check in with guests, address concerns, and work with the team to keep the restaurant clean and friendly while promoting promotions and app benefits.

The role emphasizes hospitality, teamwork, and strong communication, with opportunities for training, advancement, and support for education and benefits.