Guest Experience Lead - Flexible Schedule, Growth & Perks

McDonald's Restaurants Limited; Lanham (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Healthcare benefits

Job summary

McDonalds in Lanham, MD is seeking a Guest Experience Leader to welcome guests, monitor their enjoyment, and guide front-of-house operations. You will connect with guests, resolve issues, and collaborate with the team to keep the restaurant inviting and clean.

Role requires a customer‑first attitude, strong communication, and a willingness to learn and grow. Flexible scheduling, with a supportive, fast-paced environment and competitive pay, plus benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves.
• Be the solution by handling guest concerns and resolving them to satisfaction.
• Understand that teamwork is key and work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know by promoting promotions and the benefits of the McDonalds App, Mobile Order & Pay features.

Skills

Guest service

Communication

Teamwork

Problem solving

Hospitality

Learnability

Job description

McDonalds in Lanham, MD is seeking a Guest Experience Leader to welcome guests, monitor their enjoyment, and guide front-of-house operations. You will connect with guests, resolve issues, and collaborate with the team to keep the restaurant inviting and clean.

Role requires a customer‑first attitude, strong communication, and a willingness to learn and grow. Flexible scheduling, with a supportive, fast-paced environment and competitive pay, plus benefits.