Store Lead: Sensory Guest Experience & Sustainability

L'OCCITANE Group (B Corp); Troy (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

L’Occitane is seeking an Assistant Store Manager for our Somerset Collection boutique in the United States. You will work closely with the Store Manager to create a welcoming, sensory-driven shopping experience that reflects our sustainability ethos and ethical practices.

Responsibilities include leading a customer-centric team, delivering personalized product recommendations, and training staff to maintain high standards of service.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Excellent communication and guest-relations skills.
• Knowledge of skincare, body care and fragrance is beneficial.

Responsibilities

• Be the Host: foster a warm, inviting atmosphere aligned with brand values and sensory experiences.
• Prioritize Guest Experience: guide guests in selecting products based on preferences.
• Keep an Open Mind: embrace feedback and support an open communication culture.
• Let Success Drive You: organize regular training with the Store Manager to enhance product knowledge and service quality.
• Foster a Team Culture: adapt leadership to diverse communication styles and personalities.
• Communicate with Care: provide guidance and support to store staff, building a positive team environment.

Skills

Team leadership

Customer service

Communication

Clienteling

Skincare knowledge

Retail/hospitality experience

Tools

POS software

Job description

L’Occitane is seeking an Assistant Store Manager for our Somerset Collection boutique in the United States. You will work closely with the Store Manager to create a welcoming, sensory-driven shopping experience that reflects our sustainability ethos and ethical practices.

Responsibilities include leading a customer-centric team, delivering personalized product recommendations, and training staff to maintain high standards of service.