Assistant Store Manager - Full Time - Mall of America

L'OCCITANE Group (B Corp); BLOOMINGTON (MN); On-site; USD 27,910 - 32,414; Full time

Job summary

L'OCCITANE Group (B Corp) is seeking an Assistant Store Manager in Bloomington, Minnesota. In this role, you will create an inviting atmosphere and enhance the customer experience while promoting sustainability and ethical practices. Your leadership helps guide the team, ensuring every guest receives exceptional service tailored to their needs.

Qualifications include experience in retail or hospitality, strong communication skills, and a dedication to customer satisfaction. Join a company committed to environmental initiatives and making every visit memorable.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Foster a warm and inviting atmosphere for customers.
• Create personal experiences tailored to customer preferences.
• Conduct regular training sessions with the Store Manager.
• Adjust management strategies for team members' communication styles.
• Provide guidance and support to store staff.

Skills

Team leadership

Effective communication

Sales innovation

Customer satisfaction

Skincare knowledge

Clienteling experience

Technological proficiency

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you’ll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance and support to store staff, fostering a positive and inclusive team culture.

Qualifications:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

About Us:

We are committed to the Planet. We contribute to the company's waste reduction targets through in-store initiatives such as our recycling program, inventory management to reduce product waste, eliminating single‑use plastics, and promoting refill products.

Pay range: $20.26 - $23.53 per hour, with final compensation determined based on relevant skills, experience, and overall qualifications.

Employment is subject to verification of references and background check investigation.