Assistant Store Manager: Guest Experience & Sustainability

L'Occitane En Provence; New York (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

L'Occitane Grand Central Station is seeking an Assistant Store Manager to support the Store Manager in creating a calm, luxurious shopping environment and to help oversee daily operations. You will lead guest-facing service, coach team members, and ensure outstanding skincare and fragrance knowledge while upholding sustainability commitments.

This role emphasizes teamwork, guest happiness, and delivering a thoughtful sensory brand experience in a high-traffic Grand Central location.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional communication skills and the ability to guide and engage customers.
• Innovative sales approach in a fast-paced environment.
• Dedication to customer happiness and service excellence.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: foster a warm and inviting atmosphere aligned with brand values across senses.
• Prioritize Guest Experience: provide knowledgeable service to guide product selections.
• Keep an Open Mind: embrace feedback and support an open communicative culture.
• Let Success Drive You: organize regular training with the Store Manager to boost product knowledge and service skills.
• Foster a Team Culture: adjust management strategies to suit diverse communication styles.
• Communicate with Care: lead and support store staff, promoting a positive, inclusive team.

Skills

Team leadership

Communication

Sales innovation

Customer focus

Skincare knowledge

Clienteling

Tech literacy

Job description

L'Occitane Grand Central Station is seeking an Assistant Store Manager to support the Store Manager in creating a calm, luxurious shopping environment and to help oversee daily operations. You will lead guest-facing service, coach team members, and ensure outstanding skincare and fragrance knowledge while upholding sustainability commitments.

This role emphasizes teamwork, guest happiness, and delivering a thoughtful sensory brand experience in a high-traffic Grand Central location.