Assistant Store Manager – Elevate Guest Experience

L'OCCITANE Group (B Corp); Bethesda (MD); On-site; USD 30,000 - 36,000; Full time

Job summary

L'Occitane Montgomery Mall is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional guest experience and leading a dedicated team. You will help create a welcoming environment that reflects our brand values, train staff on product knowledge, and continuously improve service levels.

This role emphasizes sustainability, customer happiness, and a collaborative team culture.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Strong communication and guidance skills.
• Solid comfort with technology and point-of-sale tools.

Responsibilities

• Be the Host: create a warm, inviting atmosphere aligned with our brand values.
• Prioritize guest experience and guide customers to products.
• Support an open communicative culture and share feedback.
• Organize training sessions with the Store Manager to boost product knowledge and service.
• Foster a collaborative, inclusive team environment and adapt leadership style.

Skills

Team leadership

Customer service

Communication

Tech literacy

Skincare knowledge

Clienteling

Adaptability

Job description

L'Occitane Montgomery Mall is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional guest experience and leading a dedicated team. You will help create a welcoming environment that reflects our brand values, train staff on product knowledge, and continuously improve service levels.

This role emphasizes sustainability, customer happiness, and a collaborative team culture.