Guest Experience Lead — Elevate In-Store Service

Lululemon Athletica; Northern (KY); Hybrid; USD 33,000 - 39,000; Part time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Retirement plan matching

Parental top-up

Job summary

lululemon seeks a Guest Experience Lead (contract) in a Seattle Outlet to guide the guest journey and drive sales floor performance. You will lead from the floor as Supervisor on Duty, ensuring exceptional, inclusive guest interactions and operational excellence during shifts.

The role emphasizes coaching, onboarding, and daily data review to motivate the team and meet targets. Schedule varies, with potential early mornings or late shifts based on store needs.

Qualifications

• Retail or customer experience required (1 year).
• Experience in leading or mentoring others.
• Must be legally authorized to work in the country where the store is located.

Responsibilities

• Lead from the floor as Supervisor on Duty to support guest needs and team performance.
• Provide technical product education to guests and cohesively drive store metrics.
• Participate in hiring, onboarding, and coaching to develop a high‑performing team.
• Open/close the store following procedures and ensure in‑store readiness.

Skills

Guest experience

Leadership

Communication

Team mentoring

Hiring/recruiting

Education

High school diploma/GED

Tools

POS systems

Store operations

Job description

lululemon seeks a Guest Experience Lead (contract) in a Seattle Outlet to guide the guest journey and drive sales floor performance. You will lead from the floor as Supervisor on Duty, ensuring exceptional, inclusive guest interactions and operational excellence during shifts.

The role emphasizes coaching, onboarding, and daily data review to motivate the team and meet targets. Schedule varies, with potential early mornings or late shifts based on store needs.