Guest Experience Lead & Concierge

CBRE; New York (NY); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE in New York seeks a Lobby Ambassador to greet visitors, log requests, and assist management with administrative tasks. You will coordinate activities, maintain a local business reference database, and uphold security procedures while delivering exceptional service to tenants and guests. This role emphasizes problem solving, leadership, and teamwork.

Strong communication, organizational skills, and proficiency with Microsoft Office are essential; prior supervisory experience is a plus.

Qualifications

• High School Diploma or GED with 1–5 years of related experience.
• Prior shift manager or supervisory experience preferred but not mandatory.
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Be the first point of contact for facility entrants and greet guests.
• Record and log service requests and provide admin support to management.
• Arrange and confirm activities for requestors and respond promptly.
• Deliver world-class customer service to guests and tenants.
• Build a database of local business recommendations.
• Follow security and emergency procedures and ensure building safety.
• Acknowledge inquiries and provide professional, solution-oriented responses.
• Resolve complex problems and support team objectives.
• Lead by example and model CBRE RISE values to guide the team.

Skills

Customer service

Leadership

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE in New York seeks a Lobby Ambassador to greet visitors, log requests, and assist management with administrative tasks. You will coordinate activities, maintain a local business reference database, and uphold security procedures while delivering exceptional service to tenants and guests. This role emphasizes problem solving, leadership, and teamwork.

Strong communication, organizational skills, and proficiency with Microsoft Office are essential; prior supervisory experience is a plus.