Front-of-House Experience Lead

CBRE; New York (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE’s Experience Coordinator in New York shapes daily workplace experiences by owning the front-of-house, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. You greet visitors, ensure secure access, and keep events running smoothly for a high-performing site.

You will collaborate with vendors and teams to maintain service levels, coordinate onboarding, and deliver a welcoming, efficient environment for employees and guests daily.

Qualifications

• 2+ years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling).
• Strong preference for experience in a corporate, hotel, or premium service environment, familiarity with visitor management or workplace coordination tools, and comfort with event setup and vendor coordination.

Responsibilities

• Front-of-House & Visitors: Greet everyone entering the facility, issue visitor and parking passes, and apply security protocols so guests feel welcome and the site stays secure.
• Workplace Services & Vendors: Manage janitorial and maintenance work orders through to completion; coordinate mail services, office supply ordering, and onboarding.
• Events & Activities: Organize and manage on-site events, including space reservations, setup and teardown, and supply delivery; arrange activities on behalf of the requestor.

Skills

Customer service

Hospitality

Workplace coordination

Communication

Tools

Email

Documents

Spreadsheets

Scheduling

Job description

CBRE’s Experience Coordinator in New York shapes daily workplace experiences by owning the front-of-house, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. You greet visitors, ensure secure access, and keep events running smoothly for a high-performing site.

You will collaborate with vendors and teams to maintain service levels, coordinate onboarding, and deliver a welcoming, efficient environment for employees and guests daily.