Guest Experience Lead — Build Teams & Service

lululemon; Wrentham (MA); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Competitive bonus program

Extended health & dental benefits

Employee discount

Job summary

lululemon seeks an Assistant Manager, Guest Experience to lead from the floor, develop a diverse team and ensure an exceptional guest experience. You will implement the Store Manager's vision, coach staff, and manage performance while ensuring compliance with policies and standards.

You will collaborate with other managers on inventory, visual merchandising, and operations, while maintaining a safe, engaging environment and striving for continuous improvement across the team.

Qualifications

• Experience leading store teams and driving guest satisfaction.
• Ability to manage budget and labor planning.
• Proven track record of inclusive leadership and coaching.

Responsibilities

• Lead and develop store team members; hire and coach for performance.
• Deliver exceptional guest experiences on the shop floor.
• Oversee operations, product presentation and store standards.
• Partner with managers on planning, budgeting and scheduling.

Skills

Leadership

Guest Experience

Team Building

Decision Making

Strategic Thinking

Change Leadership

Communication

Education

Bachelor's degree or equivalent

High school diploma or GED

Job description

lululemon seeks an Assistant Manager, Guest Experience to lead from the floor, develop a diverse team and ensure an exceptional guest experience. You will implement the Store Manager's vision, coach staff, and manage performance while ensuring compliance with policies and standards.

You will collaborate with other managers on inventory, visual merchandising, and operations, while maintaining a safe, engaging environment and striving for continuous improvement across the team.