Guest Experience Lead & Team Growth Coach

lululemon; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive bonus program

Health benefits

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking an Assistant Manager, Guest Experience to lead store teams and deliver outstanding guest service. You will coach and develop team members, hire and build a diverse staff, and ensure store operations align with company values.

The role emphasizes inclusive leadership, people development, and a strong focus on guest connection and product education on the retail floor.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• 1 year people management experience.
• 1 year leadership experience including managing operations and processes.

Responsibilities

• Lead from the floor to build, manage, and develop team members.
• Create an inclusive, high performing team culture.
• Address guest feedback and ensure exceptional guest experience on the floor.

Skills

Inclusion & Diversity

Integrity

Leadership

Guest Experience

Team Building

Decision Making

Strategic Thinking

Change Management

Interactive Communication

Education

High school diploma/GED

Bachelor's degree or equivalent

Job description

lululemon is seeking an Assistant Manager, Guest Experience to lead store teams and deliver outstanding guest service. You will coach and develop team members, hire and build a diverse staff, and ensure store operations align with company values.

The role emphasizes inclusive leadership, people development, and a strong focus on guest connection and product education on the retail floor.