Guest Experience Lead - Bowling Front Desk (Flexible Shifts)

Triple Shift Entertainment

Monticello (MN)

On-site

USD 15,000 - 19,000

Full time

14 days+

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Job summary

Triple Shift Entertainment in Monticello, MN is seeking a friendly Front Desk Attendant to greet guests and provide prompt, courteous service at the front of house. You will help maximize lane usage by assisting guests with lane reservations, explaining pricing and ongoing promotions, and maintaining a clean, organized desk area.

A positive attitude and teamwork are essential to keeping fun and safety at the center of guest experiences.

Qualifications

Excellent interpersonal and communication skills.
Familiar with cash handling and point-of-sales systems.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Excellent time management and the ability to prioritize tasks.

Responsibilities

Greeting, welcoming, and directing guests with Spirit
Show Excellence by maintaining a positive attitude, remaining focused on customer needs.
Manage the scheduling of bowling lanes and equipment.
Educate guests on lane availability, pricing, and any ongoing promotions.
Respect. Assist guests in selecting appropriate equipment, such as shoes.
Process lane reservations, walk-in requests, and lane assignments
Handle cash and electronic payments
Answer customer inquiries via phone, email, or in-person
Maintain a clean and organized desk area
Manage equipment cleaning and organization (i.e., shoes)
Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures
Promote an atmosphere of teamwork by assisting co-workers.
Use Courage to communicates customer concerns and complaints to manager on duty.
Other duties as assigned.