Front Desk Guest Experience – 401(k) Eligible

Triple Shift Entertainment; Rochester, Northern (MN, KY); Hybrid; USD 15,000 - 19,000; Full time

Benefits offered by this job

401(k) matching

Job summary

Triple Shift Entertainment in Minnesota is seeking a Front Desk Attendant to warmly greet guests and manage day-to-day front desk operations. You will guide guests, answer inquiries, and coordinate lane reservations while ensuring smooth cash handling and payments.

The role emphasizes exceptional interpersonal skills, flexibility for varying shifts, and strong time management to keep the desk organized and guests satisfied. Join a team that values Spirit, Courage, Respect, Own It, and Excellence.

Qualifications

• Excellent interpersonal and communication skills.
• Familiar with cash handling and POS systems.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Excellent time management and the ability to prioritize tasks.

Responsibilities

• Greeting, welcoming, and directing guests with Spirit
• Show Excellence by maintaining a positive attitude, remaining focused on customer needs
• Manage the scheduling of bowling lanes and equipment
• Educate guests on lane availability, pricing, and any ongoing promotions
• Respect. Assist guests in selecting appropriate equipment, such as shoes
• Process lane reservations, walk-in requests, and lane assignments
• Handle cash and electronic payments
• Answer customer inquiries via phone, email, or in-person
• Maintain a clean and organized desk area
• Manage equipment cleaning and organization (i.e., shoes)
• Removes chipped and cracked bowling balls from racks as needed
• Removes bowling balls from ball return and returns to ball racks
• Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures
• Promote an atmosphere of teamwork by assisting co-workers
• Use Courage to communicates customer concerns and complaints to manager on duty
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Flexibility

Tools

POS systems

Cash handling

Job description

Triple Shift Entertainment in Minnesota is seeking a Front Desk Attendant to warmly greet guests and manage day-to-day front desk operations. You will guide guests, answer inquiries, and coordinate lane reservations while ensuring smooth cash handling and payments.

The role emphasizes exceptional interpersonal skills, flexibility for varying shifts, and strong time management to keep the desk organized and guests satisfied. Join a team that values Spirit, Courage, Respect, Own It, and Excellence.