Guest Experience Lead — Beauty & Services

Ulta Beauty; Tyler (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests in-store and over the phone, promoting salon services and retail offerings. You will support the Experience Manager and Assistants by delivering a 360° guest experience, handling bookings, and contributing to sales goals.

The role emphasizes strong communication, friendly service, and ability to work in a dynamic beauty retail environment with emphasis on compliance and team collaboration.

Qualifications

• High school diploma preferred.
• Experience in retail or salon service sales.
• Strong communication and guest service skills.
• Proficient with point-of-sale and scheduling tools.

Responsibilities

• Meet or exceed store goals for retail and service sales.
• Provide exceptional guest service and resolve concerns promptly.
• Answer salon phone calls, manage bookings, and maintain guest records.
• Promote services and events, inviting guests to try treatments.
• Support team with scheduling and ensuring smooth salon traffic.

Skills

Sales

Customer service

Communication

POS system

Education

High school diploma

Tools

Services Booking System

Apple devices

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests in-store and over the phone, promoting salon services and retail offerings. You will support the Experience Manager and Assistants by delivering a 360° guest experience, handling bookings, and contributing to sales goals.

The role emphasizes strong communication, friendly service, and ability to work in a dynamic beauty retail environment with emphasis on compliance and team collaboration.