Guest Experience Lead - Bar & Games (Flexible Schedule)

Pins Mechanical Co.; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Employee discount

Paid training

Job summary

Pins Mechanical Co. is a social gathering spot in Indianapolis offering duckpin bowling, pinball, and shuffleboard along with drinks and snacks. As part of the Experience Team, you engage guests, promote activities, and drive sales while delivering memorable service.

You will ring up games and merchandise, assist with events, and help keep the space welcoming and clean. The role emphasizes a friendly, energetic attitude and strong communication to ensure every guest has a great experience.

Qualifications

• Experience in hospitality or service preferred.
• Strong communication and guest relation skills.
• Ability to work in a fast-paced entertainment venue.

Responsibilities

• Greet guests at the bar with energy and friendliness.
• Check IDs upon entrance.
• Maintain the waitlist and quote accurate wait times.
• Ring up games and merchandise sales quickly.
• Assist with large parties and events as needed.
• Respond to and resolve issues with games and/or lanes.
• Support organization and cleanliness of the space.
• Act as Pins brand ambassador and know our offerings.
• Deliver exceptional guest service with urgency and attention to detail.

Skills

Customer service

Guest interaction

Communication

Brand ambassador

Job description

Pins Mechanical Co. is a social gathering spot in Indianapolis offering duckpin bowling, pinball, and shuffleboard along with drinks and snacks. As part of the Experience Team, you engage guests, promote activities, and drive sales while delivering memorable service.

You will ring up games and merchandise, assist with events, and help keep the space welcoming and clean. The role emphasizes a friendly, energetic attitude and strong communication to ensure every guest has a great experience.