Experience Team

Pins Mechanical Co.; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Employee discount

Paid training

Job summary

Pins Mechanical Co. is a social gathering spot in Indianapolis offering duckpin bowling, pinball, and shuffleboard along with drinks and snacks. As part of the Experience Team, you engage guests, promote activities, and drive sales while delivering memorable service.

You will ring up games and merchandise, assist with events, and help keep the space welcoming and clean. The role emphasizes a friendly, energetic attitude and strong communication to ensure every guest has a great experience.

Qualifications

• Experience in hospitality or service preferred.
• Strong communication and guest relation skills.
• Ability to work in a fast-paced entertainment venue.

Responsibilities

• Greet guests at the bar with energy and friendliness.
• Check IDs upon entrance.
• Maintain the waitlist and quote accurate wait times.
• Ring up games and merchandise sales quickly.
• Assist with large parties and events as needed.
• Respond to and resolve issues with games and/or lanes.
• Support organization and cleanliness of the space.
• Act as Pins brand ambassador and know our offerings.
• Deliver exceptional guest service with urgency and attention to detail.

Skills

Customer service

Guest interaction

Communication

Brand ambassador

Job description

Pins Mechanical Company is a social gathering place that offers a playful alternative to a traditional night out. Whether its duckpin bowling, pinball, or shuffleboard, Pins brings people together through old-school entertainment, cold brews, and hand-crafted cocktails.

We are looking for a friendly and enthusiastic individual to join the Pins Mechanical Co. Experience Team. As a member of the Experience Team, you're responsible for actively engaging with guests and getting them excited about all of the games and activities we have to offer. You help drive game and merchandise sales by providing an exceptional service experience.

Responsibilities

• Greet guests throughout the bar and be friendly and energetic
• Check for proper identification upon entrance to the bar
• Maintain the waitlist for duckpin bowling and quote accurate wait times
• Ring up game and merchandise sales accurately and process transactions quickly
• Assist with large parties and special events, as needed
• Respond to and resolve issues with games and/or bowling lanes
• Support organization and cleanliness of the entire space
• Act as a Pins brand ambassador and be knowledgeable about our offerings
• Demonstrated ability to deliver exceptional guest service
• Positive attitude and excellent communication skills
• Sense of urgency while maintaining strong attention to detail

WHY Rise Brands?

Rise Brands is full of diverse, cool people! At Rise Brands you have an opportunity to be your true, authentic self with the chance to build and advance exciting new brands for years to come.

As such, Rise Brands is an Equal Opportunity Employer. Rise brands provides equal employment opportunity and prohibits discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all parts of the employee lifecycle, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of admission, compensation and training.

Work schedule

• 8 hour shift
• Weekend availability
• Day shift
• Night shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Employee discount
• Paid training