Guest Experience Lead — Assistant Manager (Full-Time)

UDF-MyScoop Branding; Cincinnati (OH); Presencial; USD 21.000 - 23.000; Jornada completa

Descripción de la vacante

UDF-MyScoop Branding in Cincinnati seeks an Assistant Manager to lead a fast-paced ice cream store and deliver the Hi Five Guest Experience. You will supervise associates, handle daily operations, and ensure legal compliance for alcohol and tobacco sales.

You will manage sales, inventory, and orders while maintaining a welcoming shop environment and accurate cash handling. This full-time role requires leadership during 1st–3rd shifts.

Formación

• Must be legally qualified under state laws to conduct all sales transactions including alcohol and tobacco.
• Ability to communicate effectively in English.

Responsabilidades

• Manage other associates, assign duties, coach the Hi Five Guest Experience, and train Shift Leaders and Guest Services Associates.
• Handle store administration tasks including orders, delivery reports, and paperwork under supervision.
• Uphold the Hi Five Guest Experience by greeting guests warmly and ensuring readiness for service.
• Prepare DipSide items, including shakes, malts, cones, sundaes, and related products.
• Operate POS and gas console accurately, process transactions, and manage cash handling procedures.
• Maintain stock, rotate products, and ensure shelves, freezers, and dip cabinets are well presented.
• Monitor store security, control cash levels, and follow Tobacco/Alcohol protocols.
• Keep the store and equipment clean, monitor temperatures, and perform routine maintenance.
• Accurate completion of time records and Customer First documentation; perform other duties as assigned.

Conocimientos

People management

Coaching

Customer service

Store operations

Cash handling

POS operation

Gas pump operation

Inventory stocking

Security awareness

Team training

Herramientas

POS Terminal

Gas Console

Descripción del empleo

UDF-MyScoop Branding in Cincinnati seeks an Assistant Manager to lead a fast-paced ice cream store and deliver the Hi Five Guest Experience. You will supervise associates, handle daily operations, and ensure legal compliance for alcohol and tobacco sales.

You will manage sales, inventory, and orders while maintaining a welcoming shop environment and accurate cash handling. This full-time role requires leadership during 1st–3rd shifts.