Guest Experience Lead

Global Partners LP; Woodstock (CT); Sur place; USD 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health & wellness insurance

401k match with company contribution

Tuition reimbursement

Résumé du poste

Global Partners LP is seeking a Guest Service Supervisor to lead store staff and ensure smooth operations, guest satisfaction, and adherence to company policies. You will supervise cash handling, POS transactions, and daily store routines in a fast-paced retail environment.

The role emphasizes coaching, customer service excellence, and maintaining safe, clean, and well-organized store conditions while delivering a positive guest experience across shifts.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.

Responsabilités

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Connaissances

Flexible hours

Organized

Customer service

Reliable transportation

Physical stamina

Formation

High school diploma or equivalent

Description du poste

Global Partners LP is seeking a Guest Service Supervisor to lead store staff and ensure smooth operations, guest satisfaction, and adherence to company policies. You will supervise cash handling, POS transactions, and daily store routines in a fast-paced retail environment.

The role emphasizes coaching, customer service excellence, and maintaining safe, clean, and well-organized store conditions while delivering a positive guest experience across shifts.