Guest Experience Lead

Global Montello Group Corp; Sturbridge (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness

401k Matching

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise daily operations, and help achieve store objectives directed by management. Responsibilities include greeting guests, managing cash at the point of sale, ensuring safety, housekeeping, and consistency of guest programs while delivering an enjoyable shopping experience.

We offer competitive compensation and a collaborative culture that values initiative, reliability, and teamwork to serve customers and

Qualifications

• Must be available to work flexible hours including days, nights, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age.
• Access to all store areas including selling floor, stock area and register.
• Able to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs.

Responsibilities

• Supervise employees ensuring they perform all duties set by management.
• Coach employees with constructive feedback to improve tasks.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies and procedures.
• Operate POS, maintain cash levels and deposits where applicable.
• Ensure store housekeeping and 24/7 guest service programs are executed.
• Handle cash processes including deposits, lottery, gift cards and checks.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise daily operations, and help achieve store objectives directed by management. Responsibilities include greeting guests, managing cash at the point of sale, ensuring safety, housekeeping, and consistency of guest programs while delivering an enjoyable shopping experience.

We offer competitive compensation and a collaborative culture that values initiative, reliability, and teamwork to serve customers and